Returns & Exchanges

At Chessnut, we are committed to providing high-quality smart chess equipment. If you are not completely satisfied with your purchase, you can return your item within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of receiving your product to obtain a Return Merchandise Authorization (RMA) number and return shipping instructions.

• 2.
  Prepare Your Package

  Securely pack the electronic chessboard and all accessories in their original packaging to ensure the unit is protected from damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable shipping service to send the package back to our designated inspection center.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the hardware, we will process your refund or ship your replacement within 5-7 business days.